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KP HealthConnect NATL Support Engineer 

Kaiser Permanente HealthConnect? is an integrated clinical and 
administrative information management system that integrates the patient's 
electronic medical record with their appointments, registration and 
billing information. The system will link KP departments and facilities 
nationwide, providing KP physicians and care teams access to current and 
comprehensive patient information and providing KP members 24/7 online 
access to key portions of their medical record. Enhancing patient safety 
and care quality, the impact and benefits of KP HealthConnect are expected 
to be felt throughout all of KP and to set new standards for the health 
care industry as a whole.

The Support Engineer will be responsible for: 

-       Monitoring and day-to-day support of application environments.
-       Triage of configuration & installation problems.
-       Audit of environment configurations.
-       Performing root cause analysis of problems. 
-       Creation of reports documenting installation success/failure.

Additionally, the position will: 

-       Analyze and recommend alternative technologies that will enhance 
current or anticipated information systems and that support overall 
corporate and business goals. 
-       Help develop systems architecture standards. 
-       Keep abreast of leading hardware/software products and technology 
as well as with industry standards and trends. 
-       Provide in-depth technical consultation to IT staff in 
interpreting and applying IT architecture and utilizing established 
standards, procedures and methodologies. 
-       Help develop technical skills of lower level resources. 

Specific Qualifications: 

-       Requires 5-8 years in IT, with 2-4 years of Databases and System 
Administration on Unix Platform. 
-       Requires ability to provide on-call support as well as on-site 
support on 7x24 basis, with flexibility to work on a shift schedule. 
-       Ability to work in a team responsible for 7x24 support of an 
Enterprise Application. 
-       Prior experience in a production support function is preferred. 
-       Requires ability to work in the discipline of a Problem Ticketing 
system - knowledge of Remedy or Vantive is preferred. 
-       Ability to adhere to rigors of Production Support processes and 
procedures, honoring data security and confidentiality. 
-       Cache experience is preferred. 
-       AIX experience is preferred. 
-       Tivoli knowledge is a plus. 
-       Demonstrated skill in UNIX shell scripting and system monitoring. 
-       Experience with Enterprise Application Architecture and middleware 
is a plus.
-       Working knowledge of interacting with ClearCase. 
-       Epic software knowledge is a plus. 
-       Excellent problem resolution skills. 
-       Excellent communication skills. 
-       Team-player. 
-       Ability to coordinate with multiple IT groups.

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	Software Support Engineer I ($46,295 	$53,938 	$63,641)
	Troubleshoots and develops technical solutions related to software and setup errors
	for field engineers, technicians, and customers. Creates workaround procedures when
	standard procedures have failed and ensures issues are resolved in a timely fashion.
	Escalates urgent problems requiring more in-depth knowledge to appropriate internal
	resources. Requires a bachelor's degree in area of specialty and 0-2 years of
	experience in the field or in a related area. Familiar with standard concepts,
	practices, and procedures within a particular field. Relies on limited experience
	and judgment to plan and accomplish goals. Performs a variety of tasks. Works under
	general supervision. A certain degree of creativity and latitude is required.
	Typically reports to a supervisor or manager.

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 	Software Support Engineer II ($58,978 	$67,434 	$78,359)
	Troubleshoots and develops technical solutions related to software and setup errors
	for field engineers, technicians, and customers. Creates workaround procedures when
	standard procedures have failed and ensures issues are resolved in a timely fashion.
	Escalates urgent problems requiring more in-depth knowledge to appropriate internal
	resources. Requires a bachelor's degree in area of specialty and 2-4 years of
	experience in the field or in a related area. Familiar with standard concepts,
	practices, and procedures within a particular field. Relies on experience and
	judgment to plan and accomplish goals. Performs a variety of tasks. Works under
	general supervision. A certain degree of creativity and latitude is required.
	Typically reports to a supervisor or manager.

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	Software Support Engineer III ($71,164 	$85,487 	$95,516)
	Troubleshoots and develops technical solutions related to software and setup errors
	for field engineers, technicians, and customers. Creates workaround procedures when
	standard procedures have failed and ensures issues are resolved in a timely fashion.
	Escalates urgent problems requiring more in-depth knowledge to appropriate internal
	resources. Requires a bachelor's degree in area of specialty and 4-6 years of
	experience in the field or in a related area. Familiar with a variety of the field's
	concepts, practices, and procedures. Relies on extensive experience and judgment to
	plan and accomplish goals. Performs a variety of tasks. Works under general
	supervision. A certain degree of creativity and latitude is required. Typically
	reports to a manager.

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